A Crew Member's core responsibilities include which of the following?
Crew Members handle customer service, food prep, cash, cleaning, and stocking — the full breadth of in-store operations.
What must a driver have on file before their first delivery run?
Personal auto insurance is required before dispatching a driver. Cassano's is not liable for accidents in personal vehicles — your personal policy is your protection.
If you are in an accident during a delivery, what should you NOT do at the scene?
Never admit fault at the scene — insurance companies and attorneys determine fault. Stay calm, call your manager, exchange information, and take photos.
A Crew Member disagrees with a manager's decision during a busy shift. What is the right move?
Follow direction on the floor and address disagreements privately after the rush. The customer experience cannot be the casualty of an internal dispute.
What does 'clocking in ready' mean for a driver specifically?
Drivers must be in full uniform and ready to dispatch from the moment they clock in — same standard as in-store crew.
