Scheduling & Call-Off Procedures
The schedule is how Cassano’s makes sure there are enough people to serve customers safely and well. Understanding how it works — and what to do when you cannot make it in — is part of being a reliable team member.
How the Schedule Works
- Work week: Thursday through Wednesday
- Schedules are posted one week at a time, typically by the end of your current work week
- Check the schedule as soon as it is posted — questions about your shifts should be raised before the week starts, not the day of
- Schedules are posted in the store
Schedules are posted on the physical schedule board in the store. There is no app — check the board in person.
Requesting Time Off
- Submit time-off requests to your manager as far in advance as possible
- Requests made at least two weeks out are far more likely to be accommodated than last-minute requests
- Write your request down and confirm it was received — verbal requests can be forgotten
- Time-off requests do not guarantee approval; approval depends on coverage needs
Shift Swaps
- Shift swaps must be approved by a manager before they are final
- You are responsible for your shift until a manager confirms the swap in writing (app, text, or note)
- If your swap falls through and your coverage does not show up, you are responsible for the shift
Calling Off
If you cannot make your shift:
- Call your manager directly — phone call, not text to a coworker
- Call as early as possible — the earlier you call, the more time your team has to find coverage
- If you cannot reach your manager, keep trying until you do — leaving a voicemail is not sufficient unless instructed otherwise
- Be honest about the reason — if you are sick, say you are sick; if it is an emergency, say it is an emergency
If you do not show up for a scheduled shift and do not call — that is a no-call, no-show.
- First offense: Written warning
- Second offense within 90 days: Termination
There is almost no situation that prevents you from calling. If you physically cannot call, have someone call for you.
Tardiness
- Arriving more than 5 minutes late is considered tardy
- More than two tardiness occurrences in 30 days will result in a written warning
- Chronic tardiness is a progressive discipline issue — see L15
Coverage and Emergency Shifts
Occasionally, managers will ask for voluntary coverage when someone calls off. You are not required to cover a shift you are not scheduled for, but being reliable and flexible when you can be will be remembered.
If a manager asks you to come in urgently, respond promptly — even if the answer is no. Silence is not an answer.